Independent provider — not AUSTRAC, ATO or government endorsed; no compliance outcome is guaranteedAustralia-wide · Adelaide-based
AML OperationsAustraliaRequest AML Health Check

Recurring support

A structured AML operating rhythm—every month.

The AML Operations Desk supplies bounded recurring capacity around your internal AMLCO: action tracking, evidence management, control checks, administration and governance preparation.

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Two professionals reviewing an abstract compliance dashboard and action register in an Australian office
CollectMapTestTriageAssignTrackReportImprove

Who it is for

Recurring work that needs a dependable owner and rhythm.

Best suited to small conveyancing practices and independent property businesses with an internal AMLCO, selected systems and a measured need for clearer operating capacity.

  • Conveyancing practices with recurring matter-level AML work
  • Independent real-estate and buyer’s agencies
  • Very small practices needing bounded support
  • Higher-volume or multi-office practices needing broader coordination

Practice size is a commercial fit signal only. It is not a legal threshold or statement about who is regulated.

WHAT IT SOLVES

  • Recurring work competing with the AMLCO's other responsibilities
  • Controls documented but not routinely tested in operation
  • External-audit, independent-evaluation or regulatory findings without visible closure
  • Actions, exceptions and evidence spread across teams or tools
  • Parent or group dependencies hidden from Australian oversight
  • Management reporting assembled reactively

Monthly packages

Defined scope at each level.

Written delivery is standard. Calls can be arranged where needed and agreed in advance. Service allocations include preparation, agreed calls, checks, reporting and administration. A written Outsourced Function Schedule agrees outputs, volume and complexity limits, approvals and service windows before work begins. Extra work requires an agreed quote before it starts; support is not on-call.

Desk Lite · $995/month

  • Monthly compliance calendar and action check
  • Remediation-register maintenance
  • Training and PDD exception tracking where in scope
  • One monthly management summary
  • Up to 2.5 total service hours per month, including up to 90 minutes of support
  • One agreed action register and management summary within that allocation
  • No customer-case handling or on-call cover

Practice Desk · $1,950/month

  • Up to 5 total service hours per month at the standard price
  • Workflow and evidence completeness checks within scope
  • Remediation and exception tracking
  • Monthly control and evidence review
  • AMLCO management pack
  • Regulatory-change trigger review
  • Agreed volume limits documented in writing

Managed Desk · from $3,500/month

  • Up to 10 total service hours per month at the starting price
  • Additional capacity quoted against measured workload
  • Additional management reporting
  • Workflow coordination around existing systems; API development separately scoped
  • Defined service windows and volume bands
  • Quoted after systems, complexity and workload are measured

Standard monthly cadence

A dependable cycle of visibility and follow-through.

Cadence and outputs are tailored to the client’s approved framework, systems, risk and agreed scope.

01

Collect

Bring together status information, evidence updates, exceptions, external findings and open actions.

02

Test + triage

Test selected controls in operation, retain evidence and route gaps to the right decision-maker.

03

Assign + track

Maintain owners, due dates, blockers, dependencies, escalation status and closure evidence.

04

Report + improve

Report unresolved findings and control failures accurately, then set the next cycle’s priorities.

Scope

Clear inclusions, exclusions and client responsibilities.

Typical inclusions

  • Compliance health dashboard
  • Formal remediation register
  • Evidence-of-effectiveness checklist
  • Scoped CDD QA and exception reporting
  • Training and PDD exception tracking
  • Quarterly and event-driven AUSTRAC status reconciliation
  • Material-change and regulator-correspondence escalation
  • AMLCO pack with unresolved findings and control failures
  • Parent and group-dependency log
  • Evidence register and forward calendar

Outside standard scope

  • Legal advice or legal opinions
  • Automatic formal AMLCO appointment
  • Guaranteed compliance outcomes
  • Unapproved high-risk customer or ECDD decisions
  • Automated suspicious-matter reporting decisions
  • Independent evaluation where independence would be compromised

Client responsibilities

  • Maintain an appropriately appointed internal AMLCO
  • Approve the framework, risk settings and decision authorities
  • Provide timely, accurate and securely shared inputs
  • Allow accurate reporting of unresolved findings and dependencies
  • Make and document material decisions
  • Resource agreed remediation actions
  • Retain governing-body and reporting-entity responsibilities

Implementation

Usually two to four weeks to establish the rhythm.

Required inputs commonly include the approved framework, current responsibility model, system overview, operating calendar, existing registers, recent management information, prior AUSTRAC engagement, external-audit or independent-evaluation findings and relevant parent or group dependencies. Detailed data is exchanged only after secure arrangements are agreed.

MONTHLY PACKAGESDesk Lite — $995

per month

Practice Desk — $1,950

per month

Managed Desk — from $3,500

per month

Final scope depends on entities, offices, volume, systems, evidence condition and customer complexity.

Operations Desk FAQs

Operating support with explicit boundaries.

Start with the Health Check

A practical first conversation

Start with a focused view of what is working.

The Small Practice AML Health Check provides an evidence-referenced written report, RAG findings and a 30-day action plan for $695, without collecting customer or case information through this website.

Request AML Health Check